ITIL Service Lifecycle: Service Design

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Tulevat päivämäärät


Jul 25 - Jul 27, 2022
09:00 - 17:00
Online

Aug 22 - Aug 24, 2022
09:00 - 17:00
Online

Sep 19 - Sep 21, 2022
09:00 - 17:00
Online

Oct 17 - Oct 19, 2022
09:00 - 17:00
Online

Nov 14 - Nov 16, 2022
09:00 - 17:00
Online

Dec 12 - Dec 14, 2022
09:00 - 17:00
Online

  • ITIL Service Lifecycle: Service Design
    3 days  (Instructor Led Online)  |  IT Services Management

    Course Details

    Yleiskatsaus

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:

    • ITIL Expert Qualification
    • Service Design Qualification

    Sisältö

    • The relationship between business value and service design
    • The principles of balanced service design (functionality, resources, schedule)
    • How to identify meaningful service requirements
    • The relationship between service, application, infrastructure and data architectures
    • The key roles and organizational capabilities of service design
    • The relationship of design constraints to service utility and warranty
    • The advantages and disadvantages of various strategic sourcing and delivery models (insourcing, outsourcing, co-sourcing, etc.)
    • Review of Service Design processes, and their associated policies, challenges, risks and critical success factors, including:
      • Design Coordination
      • Service Catalog Management
      • Service Level Management
      • Capacity Management
      • Availability Management
      • IT Service Continuity Management
      • Information Security Management
      • Supplier Management
    • Interaction of Service Design processes with other Service Lifecycle processes
    • Technology and implementation considerations for Service Design

    Kohdeyleisö

    CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the design of IT services.

    Esivaatimukset

    Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.