Cisco Business Edition 6000 Implementation and Administration (BE6KIA)

Cisco Business Edition 6000 Implementation and Administration (BE6KIA)

Cisco Business Edition 6000 Implementation and Administration (BE6KIA)

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3 päivän kurssi

Cisco Business Kurssit

Tulevat päivämäärät

 Oct 25 to Oct 27, 2017
Espoo

Course Details

After attending this course, you will be able to:

  • Understand how to install Cisco Business Edition 6000 on Cisco UCS servers and VMware vSphere ESXi
  • Understand and implement Cisco Unified Communications Manager and its features
  • Understand and implement Cisco Unity Connection and its features
  • Understand and implement Cisco Unified IM and Presence and its features
  • Understand and implement Cisco Unified Contact Center Express and its features
  • Understand and implement Cisco Prime Collaboration features
  • Understand and present Cisco TelePresence Video Communication Server features
  • After completing the lab exercises, you will be able to:
  • Configure Cisco Unified Communications Manager
  • Configure Cisco Unity Connection
  • Configure Cisco Unified IM and Presence
  • Configure Cisco Unified Contact Center Express
  • Configure Cisco Prime Collaboration
  • Explore Cisco TelePresence Video Communication Server

Module 1: Cisco Unified Computing System Servers and VMware vSphere ESXi

  • Setup, access, monitor, and maintain the Cisco UCS C-Series servers
  • Setup, access, deploy, and maintain VMware ESXi for Cisco Unified Communications applications
  • Describe and license VMware ESXi and configure storage and networking in VMware
  • Describe virtual resources required for Cisco Business Edition 6000 deployments and virtual resource sharing
  • Describe Cisco OVA templates for Cisco Unified Communications applications
  • Create virtual machines for Cisco Unified Communications installations
  • Size and design Cisco Business Edition 6000 and related Cisco UCS servers

 

Module 2: Cisco Unified Communications Manager 

  • Setup and license Cisco Unified Communications Manager using ELM
  • Describe dial plan components, call routing logic, and CAC
  • Register phones and synchronize users from LDAP server
  • Setup trunk connection to SIP service provider
  • Implement Extension Mobility, call coverage, and Mobile Connect

 

Module 3: Cisco Unity Connection 

  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Synchronize users from LDAP server and Cisco Unified Communications Manager
  • Configure call routing and call handlers
  • Secure voice messaging to avoid external attacks

 

Module 4: Cisco Unified IM and Presence

  • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Deploy Cisco Jabber for deskphone and softphone mode
  • Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
  • Message archiving and compliance
  • Cisco Unified IM and Presence Federation
  • Module 5: Cisco Unified Contact Center Express
  • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
  • Describe a the Cisco Unified Contact Center Express architecture, call flows, and agent selection
  • Configure and implement basic AA and ICD scripts

 

Module 6: Cisco Prime Collaboration

  • Overview of Cisco Prime Collaboration and modules
  • Present features of Cisco Prime Collaboration
  • Design and deploy Unified Communications with Cisco Prime Collaboration
  • Understand Cisco Prime Telephony Self-Care Portal for subscribers

 

Module 7: Cisco TelePresence Video Communication Server

  • Overview of Video Communication Server
  • Present features of Video Communication Server
  • Present video deployment architecture

 

Lab Exercises

 

  • Configure Cisco Unified Communications Manager
  • Register phones
  • Synchronize users from LDAP server
  • Connect to a SIP cloud
  • Implement mobility features
  • Use media resources
  • Implement daily automated backups
  • Access user option pages

 

  • Configure Cisco Unity Connection
  • Integrate Cisco Unity Connection with the Cisco Unified Communications Manager and ELM
  • Configure system settings
  • Synchronize users from LDAP server and Cisco Unified Communications Manager
  • Configure call handling and routing, message notification, and automate backups
  • Access user option pages and web inbox

 

  • Configure Cisco Unified IM and Presence
  • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Deploy Jabber for deskphone and softphone mode
  • Configure voice messaging integration and desktop sharing
  • Implement Cisco Jabber in smartphone and tablets (BYOD)

 

  • Configure Cisco Unified Contact Center Express
  • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
  • Implement AA and ICD scripts using CSQs
  • Deploy agents with CCX services (CCX phone service and Cisco Agent Desktop and Supervisor) for customer call handling
  • Perform reactive debugging

 

  • Configure Cisco Prime Collaboration
  • Integrate the existing Unified Communications applications with Cisco Prime Collaboration
  • Deploy subscribers with Cisco Prime Collaboration and create orders for phones or services
  • Setup the Cisco Prime Telephony Self-Care Portal for the subscribers
  • Configure disaster recovery options

 

  • Explore Cisco TelePresence Video Communication Server

 

  • Channel Partner / Reseller
  • Customer
  • Employee
Prior to attending, you should have a basic understanding of servers and VMware, and know the Cisco Unified Communications portfolio of available products.