Kurssit

Insoft on palvellut IT-yhteisöä Ciscon virallisella koulutustarjonnalla vuodesta 2010. Tältä sivulta löydät kaikki olennaiset tiedot Ciscon koulutuksesta.

Katso lisää

Cisco Learning Credits

Cisco opintopisteet (CLC) ovat suoraan Ciscon kanssa lunastettuja prepaid-koulutusseteleitä, jotka helpottavat menestyksen suunnittelua ostaessasi Ciscon tuotteita ja palveluita.

Katso lisää

Cisco Continuing Education

Cisco täydennyskoulutusohjelma tarjoaa kaikille aktiivisille sertifioinnin haltijoille joustavia vaihtoehtoja uudelleensertifiointiin suorittamalla erilaisia kelvollisia koulutuskohteita.

Katso lisää

Cisco Digital Learning

Sertifioidut työntekijät ovat ARVOSTETTUJA omaisuuseriä. Tutustu Ciscon valtuutettuun digitaaliseen oppimiskirjastoon ja kouluta itseäsi tallennettujen istuntojen avulla.

Katso lisää

Cisco Business Enablement

Cisco Business Enablement Partner Program keskittyy Cisco Channel Partnersin ja asiakkaiden liiketoimintataitojen terävöittämiseen.

Katso lisää

Kurssit

Insoft Services on auktorisoitu Fortinet-kouluttaja useassa Euroopan maassa.

Katso lisää

ATC Status

Tarkista ATC-tilamme valituissa Euroopan maissa.

Katso lisää

Kurssit

Insoft Services tarjoaa Microsoftille EMEAR-koulutusta. Tarjoamme Microsoftin teknistä koulutusta ja sertifiointikursseja, joita johtavat maailmanluokan ohjaajat.

Katso lisää

Kurssit

Extreme Networks Technical Trainingin kehitys tarjoaa kattavan progressiivisen polun associate-akkreditoinnista ammatilliseen akkreditointiin.

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ATP-akkreditointi

Valtuutettuna koulutuskumppanina (ATP) Insoft Services varmistaa, että saat korkeimman saatavilla olevan koulutuksen.

Katso lisää

 

Maailmassa, jossa teknologiat kehittyvät nopeasti, jokainen yritys - yritys - tarvitsee kumppanin, johon luottaa ja luottaa verkkoinfrastruktuurinsa sujuvaan ja turvalliseen toimintaan.

Katso lisää

 

Missiomme: Tarjota asiantunteva joukko moderneja ja huippuluokan verkkoautomaatiotaitoja markkinoille asiantuntijapalvelujen avulla.

Katso lisää

 

Maailmassa, jossa teknologiat kehittyvät nopeasti, jokainen yritys - yritys - tarvitsee kumppanin, johon luottaa ja luottaa verkkoinfrastruktuurinsa sujuvaan ja turvalliseen toimintaan.

Katso lisää

 

Maailmassa, jossa teknologiat kehittyvät nopeasti, jokainen yritys - yritys - tarvitsee kumppanin, johon luottaa ja luottaa verkkoinfrastruktuurinsa sujuvaan ja turvalliseen toimintaan.

Katso lisää

 

Maailmassa, jossa teknologiat kehittyvät nopeasti, jokainen yritys - yritys - tarvitsee kumppanin, johon luottaa ja luottaa verkkoinfrastruktuurinsa sujuvaan ja turvalliseen toimintaan.

Katso lisää

 

Maailmassa, jossa teknologiat kehittyvät nopeasti, jokainen yritys - yritys - tarvitsee kumppanin, johon luottaa ja luottaa verkkoinfrastruktuurinsa sujuvaan ja turvalliseen toimintaan.

Katso lisää

 

Autamme organisaatioita ottamaan käyttöön Software-Defined Networking (SDN) -ratkaisuja, kuten Cisco DNA:ta.Lisäksi tiimillämme on laaja kokemus Cisco DNA Centerin integroinnista kolmannen osapuolen järjestelmiin.

Katso lisää

 

Maailmassa, jossa teknologiat kehittyvät nopeasti, jokainen yritys - yritys - tarvitsee kumppanin, johon luottaa ja luottaa verkkoinfrastruktuurinsa sujuvaan ja turvalliseen toimintaan.

Katso lisää

Tiimimme

Koulutusvalikoimaamme kuuluu laaja valikoima IT-koulutusta IP-palveluntarjoajilta, mukaan lukien Cisco, Extreme Networks, Fortinet, Microsoft, muutamia mainitakseni, EMEA-alueella.

Katso lisää

Certified Data Centre Facilities Operations Manager (CDFOM®)

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Certified Data Centre Facilities Operations Manager (CDFOM®)

VARAA NYT
Kesto
3 päivää
Toimitus
(Online ja paikan päällä)
Hinta
Hinta pyydettäessä

This 3-day course is designed to expose participants to in-depth knowledge in managing data centre operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people.

 

Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective and efficient will receive full attention in this course.

After completion of the course the participant will be able to:

  • Setup a data centre facilities operations team
  • Manage and motivate your facilities management team
  • Setup SLA’s and manage them including liabilities, KPI’s etc.
  • Manage vendors and measure their performance
  • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
  • Manage safety & statutory requirements
  • Effectively and efficiently manage data centre operations
  • Manage documents
  • Setup equipment life cycle including testing
  • Define data centre design limits and set-up and manage a proper capacity management plan
  • Commission and decommission equipment IT cable management
  • Manage the day-to-day data centre operations

The Data Centre Operations Team

  • Leadership criteria and attributes
  • How to set-up up an efficient and effective facility management operations team structure
  • Defining roles, responsibilities and skill metrics
  • Key Performance Objectives (KPO) and appraisals
  • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
  • Training and assessments
  • Shift management, scheduling and roster planning

Vendor Management

  • Vendor selection and qualification
  • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
  • Key considerations of a vendor agreement for services
  • Performance measurement and reporting

 

Facilities Maintenance

  • Maintenance options
  • Main considerations for maintenance agreements
  • The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
  • Warranty pit falls
  • Service reports alignments with maintenance agreements
  • Tiered maintenance considerations
  • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
  • Managing on-site/off-sites spares and how to determine which spares to keep on-site

 

Managing Safety & Statutory Requirements

  • Statutory and industry compliance/regulations
  • Emergency response and safety policies and procedures
  • PTW (Permit To Work) requirements and procedures
  • General rules and regulations for the data centre
  • Ergonomic workspace SOP’s for power outage, fire, bomb threat etc.

 

Service Level Agreement (SLA) Management

  • Defining the data centre design limitations
  • Defining measurement criteria and reporting
  • Alignment of business SLA with vendor SLA
  • Defining chance management procedure for installation and de-installation of new equipment
  • Reporting and escalation management

 

Managing Physical Security

  • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
  • SOP (Standard Operating Procedures) in managing day to day security access control, such as;

Entry/exit control and access management

Permit-To-Work (PTW) and contractor work in progress

Delivery of goods

Customer access

Etc.

  • Effective patrols routing and how to ensure 24×7 vigilance
  • Handling external threats; crisis/emergency situations
  • Security incident management

 

 

Managing Daily Data Centre Operations/Floor Management

  • ITSM/ITIL (IT service management) in the data centre
  • Shift hand-over requirements and procedures
  • Asset and inventory management for hardware, software, spares, consumables, etc.
  • Floor management procedures and duties such as rack space allocations, management of installers
  • Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
  • From truck to rack
  • Handling of incoming equipment
  • Inspection, unpacking and security procedures
  • Staging procedure and requirements
  • Equipment movement into the computer room
  • Finishing up the installation
  • De-installation/commissioning procedures

 

Capacity Management

  • Defining the design limits of the data centre
  • Setting up thresholds, monitoring and reporting
  • Business review and future capacity planning
  • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

 

Cable Management

  • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
  • Cabling specification & labelling based on ANSI/TIA-606 In-rack power and network cabling
  • Labelling requirements
  • Cabling/cable tray layout documentation

 

Data Centre Cleaning and Pest Control

  • Types of pollution found in data centres such as H2S, air-particulates etc.
  • Common causes of pollution in the data centre
  • Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances

 

Data Centre Monitoring and Automation

  • Data centre monitoring requirements
  • Threshold setting and reporting requirements
  • Notification and escalation requirements
  • Automated 24hrs helpdesk ticketing systems
  • Incident and customer complaint management & change management
  • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

 

Managing Documentations/Archives

  • Document management standards
  • Document management process requirements
  • Minimum and desired design documentation set
  • Operational management documents

 

Equipment Life-Cycle Management

  • Policies and procedures governing life cycle management
  • Asset management including software and firmware
  • Service situations
  • Review, triggers and reporting
  • Test life cycle

The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data centre (representing both end-customers and/or service provider/facilitators) and having responsibility to achieve and improve hi-availability and manageability of the Data Centre, such as: Data centre managers, Operations / Floor / Facility managers, data centre engineers, network/system engineers/data centre sales/consultants.

  • It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.

This 3-day course is designed to expose participants to in-depth knowledge in managing data centre operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people.

 

Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective and efficient will receive full attention in this course.

After completion of the course the participant will be able to:

  • Setup a data centre facilities operations team
  • Manage and motivate your facilities management team
  • Setup SLA’s and manage them including liabilities, KPI’s etc.
  • Manage vendors and measure their performance
  • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
  • Manage safety & statutory requirements
  • Effectively and efficiently manage data centre operations
  • Manage documents
  • Setup equipment life cycle including testing
  • Define data centre design limits and set-up and manage a proper capacity management plan
  • Commission and decommission equipment IT cable management
  • Manage the day-to-day data centre operations

The Data Centre Operations Team

  • Leadership criteria and attributes
  • How to set-up up an efficient and effective facility management operations team structure
  • Defining roles, responsibilities and skill metrics
  • Key Performance Objectives (KPO) and appraisals
  • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
  • Training and assessments
  • Shift management, scheduling and roster planning

Vendor Management

  • Vendor selection and qualification
  • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
  • Key considerations of a vendor agreement for services
  • Performance measurement and reporting

 

Facilities Maintenance

  • Maintenance options
  • Main considerations for maintenance agreements
  • The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
  • Warranty pit falls
  • Service reports alignments with maintenance agreements
  • Tiered maintenance considerations
  • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
  • Managing on-site/off-sites spares and how to determine which spares to keep on-site

 

Managing Safety & Statutory Requirements

  • Statutory and industry compliance/regulations
  • Emergency response and safety policies and procedures
  • PTW (Permit To Work) requirements and procedures
  • General rules and regulations for the data centre
  • Ergonomic workspace SOP’s for power outage, fire, bomb threat etc.

 

Service Level Agreement (SLA) Management

  • Defining the data centre design limitations
  • Defining measurement criteria and reporting
  • Alignment of business SLA with vendor SLA
  • Defining chance management procedure for installation and de-installation of new equipment
  • Reporting and escalation management

 

Managing Physical Security

  • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
  • SOP (Standard Operating Procedures) in managing day to day security access control, such as;

Entry/exit control and access management

Permit-To-Work (PTW) and contractor work in progress

Delivery of goods

Customer access

Etc.

  • Effective patrols routing and how to ensure 24×7 vigilance
  • Handling external threats; crisis/emergency situations
  • Security incident management

 

 

Managing Daily Data Centre Operations/Floor Management

  • ITSM/ITIL (IT service management) in the data centre
  • Shift hand-over requirements and procedures
  • Asset and inventory management for hardware, software, spares, consumables, etc.
  • Floor management procedures and duties such as rack space allocations, management of installers
  • Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
  • From truck to rack
  • Handling of incoming equipment
  • Inspection, unpacking and security procedures
  • Staging procedure and requirements
  • Equipment movement into the computer room
  • Finishing up the installation
  • De-installation/commissioning procedures

 

Capacity Management

  • Defining the design limits of the data centre
  • Setting up thresholds, monitoring and reporting
  • Business review and future capacity planning
  • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

 

Cable Management

  • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
  • Cabling specification & labelling based on ANSI/TIA-606 In-rack power and network cabling
  • Labelling requirements
  • Cabling/cable tray layout documentation

 

Data Centre Cleaning and Pest Control

  • Types of pollution found in data centres such as H2S, air-particulates etc.
  • Common causes of pollution in the data centre
  • Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances

 

Data Centre Monitoring and Automation

  • Data centre monitoring requirements
  • Threshold setting and reporting requirements
  • Notification and escalation requirements
  • Automated 24hrs helpdesk ticketing systems
  • Incident and customer complaint management & change management
  • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

 

Managing Documentations/Archives

  • Document management standards
  • Document management process requirements
  • Minimum and desired design documentation set
  • Operational management documents

 

Equipment Life-Cycle Management

  • Policies and procedures governing life cycle management
  • Asset management including software and firmware
  • Service situations
  • Review, triggers and reporting
  • Test life cycle

The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data centre (representing both end-customers and/or service provider/facilitators) and having responsibility to achieve and improve hi-availability and manageability of the Data Centre, such as: Data centre managers, Operations / Floor / Facility managers, data centre engineers, network/system engineers/data centre sales/consultants.

  • It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.