• Use firewall tools, including the CLI, to investigate networking issues
• Follow proven troubleshooting methodologies that are specific to individual features
• Analyze advanced logs to resolve various real-life scenarios
• Solve advanced, scenario-based challenges

Successful completion of this three-day, instructor-led course will enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks next-generation firewalls. Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall. Completion of this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.

1. Tools and Resources
2. Flow Logic
3. Packet Captures
4. Packet-Diagnostics Logs
5. Host-Inbound Traffic
6. Transit Traffic
7. System Services
8. Certificate Management and SSL Decryption
9. User-ID
10. GlobalProtect
11. Support Escalation and RMAs
12. Next Steps

Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff

Participants must complete the Firewall Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, and network security concepts, and at least six months of on-the-job experience with Palo Alto Networks firewalls.