Troubleshooting Cisco IP Telephony & Video v1.0 (CTCOLLAB v1.0) is a 5-day instructor led training course ILT that prepares you for troubleshooting issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series.

Associated Certification:

• CCNP Collaboration

Introduction to Troubleshooting Cisco Unified Communications Solutions

• Identifying Cisco Unified Communications Deployments
• Using Troubleshooting Methodology
• Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting

• Troubleshooting Common Gateway and Endpoint Registration Issues
• Troubleshooting Cisco Unified Communications Manager Availability Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Integration Issues

Troubleshooting Call Setup Issues

• Examining Call Setup Issues and Causes
• Troubleshooting On-Premises Single-Site Calling Issues
• Troubleshooting On-Net Multisite Calling Issues
• Troubleshooting Off-Net Calling Issues

SAF and CCD Issues

• Troubleshooting SAF
• Troubleshooting CCD

Troubleshooting Cisco Unified Communications Manager Features and Application Issues

• Troubleshooting Device Mobility Issues
• Troubleshooting Cisco Extension Mobility Issues
• Troubleshooting Cisco Unified Mobility Issues
• Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Voice Quality and Media Resources Issues

• Troubleshooting MOH Issues
• Troubleshooting MTP Issues
• Troubleshooting Issues with Conferences
• Troubleshooting Transcoder Issues
• Troubleshooting Issues with RSVP Agents
• Troubleshooting Voice Quality Issues

• Channel Partner / Reseller
• Customer
• Employee

• Working knowledge of converged voice and data networks
• Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
• Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
• Prior attendance of  CIPT1 or CIPTV1 (Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) and  CIPT2 or CIPTV2  is required