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ITIL Service Transition

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Tulevat päivämäärät


Nov 4 - Nov 6, 2020
09:00 - 17:00 (CEST)
Online

Mar 1 - Mar 3, 2021
09:00 - 17:00 (CEST)
Online

May 26 - May 28, 2021
09:00 - 17:00 (CEST)
Online

Sep 8 - Sep 10, 2021
09:00 - 17:00 (CEST)
Online

Nov 8 - Nov 10, 2021
09:00 - 17:00 (CEST)
Online

  • ITIL Service Transition
    3 days  (Instructor Led Online)  |  IT Services Management

    Course Details

    Yleiskatsaus

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:
    ITIL Expert Qualification: Service Transition Certificate

    Sisältö

    • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
      • Transition Planning and Support
      • Knowledge Management
      • Service Asset and Configuration Management
      • Change Management
      • Release and Deployment Management
      • Service Validation and Testing
      • Change Evaluation
    • Interaction of Service Transition processes with other Service Lifecycle processes
    • Managing communication and commitment
    • Managing organizational and stakeholder change
    • Technology and implementation considerations for Service Transition

    Kohdeyleisö

    CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

    Esivaatimukset

    Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.