ITIL Service Lifecycle: Service Strategy

ITIL Service Lifecycle: Service Strategy Training | Insoft Services
ITIL Service Lifecycle: Service Strategy
  • ITIL Service Lifecycle: Service Strategy

    3 päivän kurssi
    IT Services Management
    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
    Loading...

    Reviews

    Course Details

    Yleiskatsaus

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:

    • ITIL Intermediate Qualification
    • Service Strategy Qualification

    Sisältö

    • Understand and apply the following core Service Strategy principles:
      • Dynamics and forces impacting IT management
      • Defining services and how services can deliver value to the customer market spaces
      • The impact of external markets, customer requirements and continual service improvement on the Service Strategy
      • Organization structures and provider types supporting an IT Value Network
      • Defining and managing the relationship between business and IT services and the demand for those services
      • Defining customer value creation
      • Defining and managing IT financial measures for success
      • The strategic benefits of service based costing and recovery
      • Conducting strategic assessments and dealing with market uncertainty
      • A practical approach to creating a Service Management strategy
    • Review of Service Strategy processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:
      • Strategy Management for IT Services
      • Service Portfolio Management
      • Financial Management
      • Demand Management
      • Business Relationship Management
    • Driving strategy through the Service Lifecycle
    • How to measure Service Strategy and create return on investment

    Kohdeyleisö

    CIOs, CTOs, managers, supervisory staff, team leaders, planners, IT consultants, IT audit managers, and any IT professional involved in the management of service strategy.

    Esivaatimukset

    Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

    Tulevat päivämäärät

      Jan 23 - Jan 25, 2018
    Espoo
      Apr 25 - Apr 27, 2018
    Espoo
      Jul 31 - Aug 2, 2018
    Espoo
      Oct 24 - Oct 26, 2018
    Espoo