ITIL Practitioner

ITIL Practitioner
  • ITIL Practitioner

    3 päivän kurssi
    IT Services Management
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    Course Details


    This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

    Tulevat päivämäärät

      Apr 16 - Apr 18, 2018
      Jul 17 - Jul 19, 2018
      Oct 9 - Oct 11, 2018