CompTIA® A+® (Exam 220-902)


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  • CompTIA® A+® (Exam 220-902)
    4 days  (Instructor Led Online)  |  IT Services Management

    Course Details


    If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® (Exam 220-902) course is one of the first steps in your preparation. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and operating systems to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems.


    The CompTIA A+ (Exam 220-902) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on application, operating system, and security-related activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination, 2016 objectives (exam number 220-902), in order to become a CompTIA A+ Certified Professional.


    In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.

    You will:

    • Identify the basic components and functions of operating systems.
    • Identify networking and security fundamentals.
    • Identify the operational procedures that should be followed by professional PC technicians.
    • Install and configure Microsoft Windows.
    • Optimize and maintain Microsoft Windows.
    • Work with other operating systems.
    • Identify network technologies.
    • Configure networking capabilities.
    • Support mobile digital devices.
    • Identify security threats, vulnerabilities, and controls.
    • Implement security controls.
    • Troubleshoot system-wide issues.


    Lesson 1: Operating System Fundamentals

    Topic A: PC and Mobile Operating Systems

    Topic B: PC Operating System Tools and Utilities


    Lesson 2: Networking and Security Fundamentals

    Topic A: Common Network Services

    Topic B: Cloud Concepts

    Topic C: Security Fundamentals


    Lesson 3: Safety and Operational Procedures

    Topic A: Basic Maintenance Tools and Techniques

    Topic B: Personal and Electrical Safety

    Topic C: Environmental Safety and Materials Handling

    Topic D: Professionalism and Communication

    Topic E: Organizational Policies and Procedures

    Topic F: Troubleshooting Theory


    Lesson 4: Installing and Configuring Microsoft Windows

    Topic A: Implement Client-Side Virtualization

    Topic B: Install Microsoft Windows

    Topic C: Use Microsoft Windows

    Topic D: Configure Microsoft Windows

    Topic E: Upgrade Microsoft Windows


    Lesson 5: Optimizing and Maintaining Microsoft Windows

    Topic A: Optimize Microsoft Windows

    Topic B: Back Up and Restore System Data

    Topic C: Perform Disk Maintenance

    Topic D: Update Software


    Lesson 6: Working With Other Operating Systems

    Topic A: The OS X Operating System

    Topic B: The Linux Operating System


    Lesson 7: Networking Technologies

    Topic A: TCP/IP

    Topic B: Internet Connections


    Lesson 8: Configuring Networking Capabilities

    Topic A: Configure Basic Windows Networking

    Topic B: Configure Windows Proxy and Firewall Settings

    Topic C: Using Windows Networking Features


    Lesson 9: Supporting Mobile Digital Devices

    Topic A: Mobile Device Accessories and Ports

    Topic B: Mobile Device Connectivity

    Topic C: Mobile Device Synchronization


    Lesson 10: Security Threats, Vulnerabilities, and Controls

    Topic A: Common Security Threats and Vulnerabilities

    Topic B: General Security Controls

    Topic C: Mobile Security Controls

    Topic D: Data Destruction and Disposal Methods


    Lesson 11: Implementing Security Controls

    Topic A: Secure Operating Systems

    Topic B: Secure Workstations

    Topic C: Secure SOHO Networks

    Topic D: Secure Mobile Devices


    Lesson 12: Troubleshooting System-Wide Issues

    Topic A: Troubleshoot PC Operating Systems

    Topic B: Troubleshoot Mobile Device Operating Systems and Applications

    Topic C: Troubleshoot Common Security Issues


    Appendix A: Mapping Course Content to CompTIA A+ Certification Exam 220-902


    Appendix B: A+ Command Reference


    Appendix C: A Brief History of Personal Computers


    This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-902 Certification Exam.


    To become CompTIA A+ certified, you need to take and pass both exam 220-901 and 220-902.


    To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking any introductory computing course from Logical Operations, such as:

    • Using Microsoft ®Windows® 10