CompTIA A+: A Comprehensive Approach (Exams 220-901 and 220-902)


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  • CompTIA A+: A Comprehensive Approach (Exams 220-901 and 220-902)
    5 days  (Instructor Led Online)  |  IT Services Management

    Course Details


    If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems.


    The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2016 objectives (exam numbers 220-901 and 220-902), in order to become a CompTIA A+ Certified Professional.


    In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.

    You will:

    • Identify the hardware components of personal computers and mobile digital devices.
    • Identify the basic components and functions of operating systems.
    • Identify networking and security fundamentals.
    • Identify the operational procedures that should be followed by professional PC technicians.
    • Install, configure, and troubleshoot display devices.
    • Install and configure peripheral components.
    • Manage system components.
    • Manage data storage.
    • Install and configure Microsoft Windows.
    • Optimize and maintain Microsoft Windows.
    • Work with other operating systems.
    • Identify the hardware and software requirements for client environment configurations.
    • Identify network technologies.
    • Install and configure networking capabilities.
    • Support mobile digital devices.
    • Support printers and multifunction devices.
    • Identify security threats, vulnerabilities, and controls.
    • Implement security controls.
    • Troubleshoot system-wide issues.


    Lesson 1: Hardware Fundamentals

    Topic A: Personal Computer Components

    Topic B: Storage Devices

    Topic C: Mobile Digital Devices

    Topic D: Connection Interfaces


    Lesson 2: Operating System Fundamentals

    Topic A: PC and Mobile Operating Systems

    Topic B: PC Operating System Tools and Utilities


    Lesson 3: Networking and Security Fundamentals

    Topic A: Network Types

    Topic B: Network Components

    Topic C: Common Network Services

    Topic D: Cloud Concepts

    Topic E: Security Fundamentals


    Lesson 4: Safety and Operational Procedures

    Topic A: Basic Maintenance Tools and Techniques

    Topic B: Personal and Electrical Safety

    Topic C: Environmental Safety and Materials Handling

    Topic D: Professionalism and Communication

    Topic E: Organizational Policies and Procedures

    Topic F: Troubleshooting Theory


    Lesson 5: Supporting Display Devices

    Topic A: Install Display Devices

    Topic B: Configure Display Devices

    Topic C: Troubleshoot Video and Display Devices


    Lesson 6: Installing and Configuring Peripheral Components

    Topic A: Install and Configure Input Devices

    Topic B: Install and Configure Output Devices

    Topic C: Install and Configure Input/Output Devices

    Topic D: Install and Configure Expansion Cards


    Lesson 7: Managing System Components

    Topic A: Identify Motherboard Components and Features

    Topic B: Install and Configure CPUs and Cooling Systems

    Topic C: Install Power Supplies

    Topic D: Troubleshoot System Components


    Lesson 8: Managing Data Storage

    Topic A: Identify RAM Types and Features

    Topic B: Troubleshoot RAM Issues

    Topic C: Install and Configure Storage Devices

    Topic D: Configure the System Firmware

    Topic E: Troubleshoot Hard Drives and RAID Arrays


    Lesson 9: Installing and Configuring Microsoft Windows

    Topic A: Implement Client-Side Virtualization

    Topic B: Install Microsoft Windows

    Topic C: Use Microsoft Windows

    Topic D: Configure Microsoft Windows

    Topic E: Upgrade Microsoft Windows


    Lesson 10: Optimizing and Maintaining Microsoft Windows

    Topic A: Optimize Microsoft Windows

    Topic B: Back Up and Restore System Data

    Topic C: Perform Disk Maintenance

    Topic D: Update Software


    Lesson 11: Working With Other Operating Systems

    Topic A: The OS X Operating System

    Topic B: The Linux Operating System


    Lesson 12: Customized Client Environments

    Topic A: Types of Common Business Clients

    Topic B: Custom Client Environments


    Lesson 13: Networking Technologies

    Topic A: TCP/IP Properties and Characteristics

    Topic B: TCP/IP

    Topic C: Internet Connections

    Topic D: Ports and Protocols

    Topic E: Networking Tools


    Lesson 14: Installing and Configuring Networking Capabilities

    Topic A: Configure Basic Windows Networking

    Topic B: Configure Network Perimeters

    Topic C: Using Windows Networking Features

    Topic D: Install and Configure SOHO Networks


    Lesson 15: Supporting Mobile Digital Devices

    Topic A: Install and Configure Exterior Laptop Components

    Topic B: Install and Configure Interior Laptop Components

    Topic C: Other Mobile Devices

    Topic D: Mobile Device Accessories and Ports

    Topic E: Mobile Device Connectivity

    Topic F: Mobile Device Synchronization

    Topic G: Troubleshoot Mobile Device Hardware


    Lesson 16: Supporting Printers and Multifunction Devices

    Topic A: Printer and Multifunction Technologies

    Topic B: Install and Configure Printers

    Topic C: Maintain Printers

    Topic D: Troubleshoot Printers


    Lesson 17: Security Threats, Vulnerabilities, and Controls

    Topic A: Common Security Threats and Vulnerabilities

    Topic B: General Security Controls

    Topic C: Mobile Security Controls

    Topic D: Data Destruction and Disposal Methods


    Lesson 18: Implementing Security Controls

    Topic A: Secure Operating Systems

    Topic B: Secure Workstations

    Topic C: Secure SOHO Networks

    Topic D: Secure Mobile Devices


    Lesson 19: Troubleshooting System-Wide Issues

    Topic A: Troubleshoot PC Operating Systems

    Topic B: Troubleshoot Mobile Device Operating Systems and Applications

    Topic C: Troubleshoot Wired and Wireless Networks

    Topic D: Troubleshoot Common Security Issues


    Appendix A: Mapping Course Content to CompTIA A+ Certification Exam 220-901

    Appendix B: Mapping Course Content to CompTIA A+ Certification Exam 220-902

    Appendix C: A+ Command Reference

    Appendix D: A Brief History of Personal Computers


    This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-901 Certification Exam and the CompTIA 220-902 Certification Exam.


    To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking any introductory computing course from Logical Operations, such as:

    • Using Microsoft ®Windows® 10