AUCCE1 v2.0 – Administering Cisco Unified Contact Center Enterprise Part 1

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  • AUCCE1 v2.0 – Administering Cisco Unified Contact Center Enterprise Part 1
    5 days  (Instructor Led Online)  |  Unified Contact Center

    Course Details

    Yleiskatsaus

    The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 days instructor-led training program for Cisco Channel Partners and Customers. This training events provides students with opportunity to get involved in 2 Day support of a UCCE solution deployed in a CVP comprehensive environment.

    This training event fulfills all requirements, resources and tools required to perform routine adds, moves and changes in the inbound / outbound UCCE environment.

    Tavoitteet

    Upon completing this course, the learner will be able to meet these overall objectives:

    • Identify the basic components and operations of the Unified CCE solution.
    • Configure and script a basic UCCE CVP deployment.
    • Perform the ICM configuration tasks required to support basic agent functionality.
    • Build and test a basic ICM script utilizing microapps.
    • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
    • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
    • Generate basic reports using Cisco Unified IC.

    Sisältö

    • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
    • Module 2: UCCE Configuration and Scripting
    • Module 3: Unified CCE Inbound Agent Considerations
    • Module 4: Unified CCE IVR / VRU Functionality
    • Module 5: Additional UCCE Considerations
    • Module 6: VXML Implementation
    • Module 7: Cisco Unified Intelligence Center Reporting

    Kohdeyleisö

    • Channel Partner / Reseller
    • Customer
    • Employee