ITIL Service Transition

ITIL Service Transition Training | Insoft Services
ITIL Service Transition
  • ITIL Service Transition

    3 päivän kurssi
    IT Services Management
    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
    Loading...

    Reviews

    Course Details

    Yleiskatsaus

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:
    ITIL Expert Qualification: Service Transition Certificate

    Sisältö

    • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
      • Transition Planning and Support
      • Knowledge Management
      • Service Asset and Configuration Management
      • Change Management
      • Release and Deployment Management
      • Service Validation and Testing
      • Change Evaluation
    • Interaction of Service Transition processes with other Service Lifecycle processes
    • Managing communication and commitment
    • Managing organizational and stakeholder change
    • Technology and implementation considerations for Service Transition

    Kohdeyleisö

    CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

    Esivaatimukset

    Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

    Tulevat päivämäärät

      Nov 1 to Nov 3, 2017
    Espoo
      Jan 22 - Jan 24, 2018
    Espoo
      Apr 24 - Apr 26, 2018
    Espoo
      Jul 25 - Jul 27, 2018
    Espoo
      Oct 23 - Oct 25, 2018
    Espoo