ITIL Practitioner

ITIL Practitioner
  • ITIL Practitioner

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    3 päivän kurssi

    ITIL Certifications

    Tulevat päivämäärät

     Oct 9 to Oct 11, 2017

    Course Details

    ITIL Practitioner

    This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.