Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0

Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0

Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0

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5 päivän kurssi

Cisco Unified Contact Center

Tulevat päivämäärät

 Sep 11 to Sep 15, 2017
Espoo

Nov 27 to Dec 1, 2017
Espoo

Course Details

Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support.

This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

Associated Certification

None

Technology

Voice / Unified Communications

Upon completing this course, the learner will be able to meet these overall objectives:

  • These are the ones listed in the Objectives Table I put together:
  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

 

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE

 

  • Channel Partner / Reseller
  • Customer
  • Employee

None

Certifications: None/Specialization